Problem #1: Juggling multiple logistics service providers

Managing multiple logistics service providers can be quite a challenge. Each provider may have their own platform, processes, and requirements, which can make it difficult to keep track of shipments and ensure that they are being handled properly. Some might not even have a customer portal yet and require you to send e-mails back and forth.

Additionally, having to juggle multiple platforms can be time-consuming, taking away from other important tasks and putting stress on teams. All of this can lead to delays, errors, and a lack of visibility into the status of your shipments.

Solution

Connect the logistics flows between you and other parties with the right data integration solution. This means you get to manage all of your logistical operations in the tools or systems you’re accustomed to, like an ERP, WMS, or TMS.

Problem #2: Integrating tools and parties quickly and seamlessly

Another challenge is integrating external logistics partners and systems into your own logistics ecosystem quickly and seamlessly. Especially when you have to work with partners who use different platforms, processes, and data standards. But there are a lot of benefits to having such an approach worked out.

So before moving on to integration, it’s essential to have a clear understanding of the requirements and capabilities of each partner, as well as the potential impact that integration may have on the existing logistics ecosystem.

For example, when booking a shipment, does the partner require you to book a certain amount of time in advance or is the label available immediately upon booking? Or when you want to book one shipment with 5 parcels, how many labels will your logistics service provider send you?

Solution

Thoroughly audit your organization and its external partners and systems to ensure that you get the most out of potential integration projects. See if you can leverage standards or choose a partner that has ready-made connections for your situation.

Problem #3: Differences in definitions, data, and formats

Dealing with all the specific differences between logistics service providers is another brain-cracking challenge. One example might be how you need to communicate packing details. A standard pallet might mean a euro pallet to you, but a CHEP pallet to one of your suppliers. So when communicating shipment of ‘1 pallet’, the trouble begins.

Another great example relates to labels and label formats, some carriers may provide four labels on a single A4 sheet, while others may provide individual labels in different formats. Additionally, labels may need to be printed in a specific format, such as ZPL or PDF, in order to be compatible with certain types of printers.

Solution

Make sure to have a standardized and unified view on the data needs to be exchanged. However, because this could mean aligning with a lot of (globally distributed) logistics service providers, this can be a time-consuming task. Getting an experienced logistics technology partner on board can speed this process up, massively.

Problem #4: Managing logistics data integration projects

Projects that connect your logistics ecosystem with external tools and parties are a category on their own. And just like you would want physical bridges to be built by the right team of experts, the same goes for building digital bridges that handle data streams in your supply chain.

But it’s more than just data mapping and translation. Projects like this require a tailored approach to establish clear communication channels and agreements to ensure that all partners are aware of the goals, timelines, and expectations.

Solution

This is another aspect where acquiring the right logistic technology expert can make a big difference.  It provides your organization with a strong project management framework from audit to go live and beyond with hypercare and support. It helps identifying potential roadblocks or challenges early on in the process and makes sure all grounds are covered by setting up shadow runs and contingency plans.